End of Life Policy

• For any Indio hardware, End of Life is announced six (6) calendar months prior to the End of Sale (EOS), on End of Sale, the product is removed from the price list and is no longer available for sale. The End of Life announcement also includes the End of Support (EOST) date, which is 1 or 2 years after the EOL date.
• Support for discontinued products will be provided only to customers who have purchased AMC. If the discontinued product is not available for replacement or repair, Indio reserves the right to satisfy the support requirement by replacing the discontinued product with substantially equivalent or new hardware with additional cost.

EOL - The date when Indio announces the End of Sale and End of Support for a given product to the general public.
EOS - This is the last date to order the product through typical sales channels. The product is no longer available for purchase after this date and is removed from all price lists.
EOST - The last date to receive support from Indio Support. After this date, all support services for the product are unavailable, and the product reaches End of Life. Access to product software downloads and documentation may be discontinued after this date. License management may also be discontinued after this date.

Software EOL milestones are set when software reaches the End of Development (EOD) milestone in the product life cycle, Indio does not create or make available additional maintenance or patch releases.

The period between End of Life and End of Support is generally two years. During the period, Indio Customer Support will continue to investigate, troubleshoot, and if a solution cannot be found using software that has reached EOL, Indio advises customer to upgrade the image to an image that is currently available subject to meeting all the hardware compatibilities.