Trivandrum International Airport, located in the heart capital city of Kerala, India, stands as a bustling gateway to the vibrant city of Thiruvananthapuram, often hailed as the "Evergreen City of India." Welcoming around 4 to 5 million passengers annually, including tourists from around the globe, the airport plays a pivotal role in connecting people to the cultural and natural wonders of Kerala. Recognizing the vital role of reliable WiFi connectivity in today's digital age, Indio Networks undertook a monumental project to transform the WiFi experience at Trivandrum International Airport.
The scope of the project was immense, with Terminal 1 catering to domestic flights and Terminal 2 servicing both international and domestic flights. There were several challenges, including covering large areas, segmenting WiFi access for airport staff and guests, managing high-density user traffic, and collaborating with multiple third-party system integrators. However, the primary objective remained clear: to provide fast, reliable, and free WiFi service to millions of passengers while seamlessly integrating with existing airport systems.

Indio's Solution

Indio Networks provided an end-to-end solution, leveraging cutting-edge technology to address the complex requirements of the airport. The deployment included Indio's managed PoE switches, 100 OpenWiFi WiFi-6 access points, compliant with PM-WANI standards, and managed through the OpenWiFi controller version V.2.9. Collaborating with BSNL, Indio ensured seamless integration and reliable performance. To authenticate users, a captive portal with OTP-based authentication was implemented, ensuring secure access to the network.
To manage the fair usage of bandwidth, time-based and bandwidth-based policies were implemented, allowing users a daily time quota of 60 minutes and a total bandwidth limit of 500MB. The cloud-based controller facilitated simplified network management, intuitive login experiences forpassengers, and remote troubleshooting capabilities, ensuring uninterrupted connectivity for all users. Additionally, comprehensive user data logging and archiving procedures were established, maintaining records for a period of one year.

Impact and Success

Since its deployment in January 2024, the WiFi service has witnessed remarkable success, with approximately 4,800 users consuming 1.4TB of data every day. As the airport authorities advertise the service across the airport, we expect the usage to increase further in the coming months. The implementation of bandwidth management policies has enabled the airport to ensure equitable WiFi experiences for all passengers, while the customized captive portal has simplified the login process, enhancing user satisfaction.
The project's completion to the satisfaction of Trivandrum airport authorities has resulted in increased WiFi usage, enhanced user experience, and significant improvements in passenger satisfaction ratings. Positive sentiments expressed towards the airport management reflect the success of Indio's transformative WiFi deployment.

In conclusion, Indio’s collaboration with Trivandrum International Airport exemplifies the power of innovative and open standard technology like OpenWiFi in boosting passenger connectivity. By overcoming challenges and delivering exceptional solutions, Indio Networks has not only elevated the WiFi experience but also contributed to enhancing the overall travel experience for millions of passengers visiting the "Evergreen City of India."