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Customer Success is our prime responsibility

Retail Chains

Whole Foods Market

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Problem

World's largest organic grocery chain with 500+ outlets in US, Canada and Europe
Wanted to offer fast, reliable and free WiFi access to shoppers
Fully managed service with customer support and network maintenance
Weekly report across all locations for analysis and market research

Solution

Helped implement nationwide WiFi hotspots using HP and Mirkotik devices
WiOSS was deployed to manage and monitor all the sites from single console
Applied URL filtering and bandwidth rules to provide reliable service to users
Detailed usage, network uptime and marketing reports were compiled each week for WFM management

Result

Entire operation was managed with minimal staff
WiOSS provided 99.9% uptime during 8 years of operation
Internet usage improved by 50% across all the outlets resulting in higher sales
Repeat customer business jumped up by 40%

Oxxo, Mexico

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Problem

Largest convenience store chain in Mexico with over 14,000 stores
Wanted to setup WiFi near its stores to attract customers and increase sales
Free service for limited time after which customers needed to buy recharge vouchers

Solution

Oxxo decided to install OpenMesh access points with outdoor antenna
Deployed WiFiLAN software for managing authentication, vouchers and user policies
Complete setup was managed and monitored from central dashboard
Bandwidth usage, voucher consumption and user analytics was compiled into weekly reports

Result

Deployed the service for trials in over 100 stores and got great results
25% increase in the store footfalls after installing WiFi service
Revenue generated from voucher was shared between Oxxo and the store owners

Big Basket - bbinstant

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Problem

Aggregate broadband connectivity over WiFi
4G backhaul for remote connectivity
Ease of management of all locations where the routers are deployed

Solution

We decided to deploy Indio's MobiMax 4G Routers - MobiMax 705N is an enterprise-grade WiFi router that delivers WiFi connectivity through a broadband line with support for LTE failover.
With an LTE modem, MobiMax delivered seamless remote connectivity.
MobiMax Routers were integrated with the smart vending machine which allowed users to connect to the WiFi and utilise the service provided by bbinstant.
For centralising management of all routers, we deployed Indio Cloud.

Result

Completion of over 1000 installations till date
Business operations were eased due to centralised management of MobiMax devices
Seamless connectivity delivered across all locations without any disruption