KIMS Hospital Mission-Critical Wi-Fi Case Study

Client Background

About KIMSHEALTH

KIMSHEALTH, headquartered in Thiruvananthapuram, Kerala, is one of the fastest-growing healthcare groups in India. Since its establishment in 2002, it has built an outstanding reputation for delivering advanced medical care through a network of multi-specialty hospitals and clinics spread across India and the Middle East.

Guided by the vision of making world-class healthcare accessible and affordable, KIMSHEALTH serves patients from across the globe with trust and clinical excellence. Its advanced specialties span:

Cardiology Oncology Neurology Orthopedics Nephrology Gastroenterology Organ Transplantation

Because cellular network reception was weak and unreliable inside the hospital building, KIMSHEALTH required a robust campus-wide Wi-Fi infrastructure with mandatory OTP-based authentication to secure connectivity for medical staff, patients, and visitors.

Project Profile

Client KIMSHEALTH (KIMS Hospital)

Established 2002

Headquarters Thiruvananthapuram, Kerala

Scope India & Middle East

Industry Healthcare & Hospitals

Core Hardware UniBox U-1000 & UniMax APs

Deployment Status Fully Operational

Case Summary

Overview, Requirements & Solution

A consolidated executive summary of KIMSHEALTH's digital transformation journey with Indio Networks.

Overview

KIMS Health is a premier healthcare group headquartered in Thiruvananthapuram, Kerala, known for multi-specialty excellence in cardiology, oncology, neurology, orthopedics, nephrology, gastroenterology, and organ transplantation. KIMSHEALTH required campus-wide Wi-Fi with verified OTP-based authentication.

Key Requirements

OTP-Based Login: Mandatory mobile authentication to connect to Wi-Fi.
Bandwidth Usage Policy: Tiered allocation to prevent network congestion.
Single Dashboard: Centralized management, monitoring, and troubleshooting.

How We Helped

Deployed UniBox U-1000 & UniMax UM-325AX / UM-225AX APs.
Customized captive portal with OTP Login & Data Capture.
Group-based bandwidth policies for patients, staff, and visitors.
Supported High-Density Hospital Environment with zero dead zones.
URL filtering and real-time website activity logs.
Payment Gateway integration for paying hospital bills online.
Integrated seamless BYOD onboarding support.

In-Depth Analysis

Operational Challenges & Technical Solutions

Addressing critical healthcare connectivity hurdles with purpose-engineered hardware and intelligent controller software.

The Operational Challenges

Cellular dead zones & clinical workflow bottlenecks

Severe Cellular Coverage Blind Spots

Cellular network signals were very weak or completely lost inside the hospital premises due to thick concrete structures and specialized medical radiation shielding.

Critical Patient Record & Case Paper Updates

Hospital medical and administrative staff needed reliable Wi-Fi to create patients' case papers, update diagnostic files, and access digital health records for upcoming appointments.

Hospital Bill Payment Disruptions

Because cellular signals were dead, patients and family members could not receive banking OTPs or complete online digital payments for hospital bills and pharmacy invoices.

Lack of Verified User Authentication

KIMSHEALTH required strict security compliance where every patient, visitor, and staff member authenticated through a verified OTP-based login with user data logging.

The Solution

RF site survey, UniBox U-1000 & UniMax Wi-Fi 6 APs

UniBox U-1000 & UniMax AP Deployment

Indio Networks conducted a comprehensive site survey and deployed the UniBox Network Controller U-1000 alongside strategically placed UniMax UM-325AX and UM-225AX Access Points across all hospital floors.

Custom Captive Portal with OTP & BYOD

Designed a customized portal capturing user name and phone number. An automated SMS OTP was delivered for instant verification, enabling frictionless BYOD onboarding.

Group-Based Bandwidth Policies

Enforced tiered bandwidth allocations at pre-defined speeds for medical staff, patients, and visitors, preventing traffic congestion and network outages.

Integrated Payment Gateway & URL Filtering

Embedded a secure payment gateway on the portal for instant hospital bill clearance. Added URL blacklisting and activity logging to maintain premise security.

Deployment Roadmap

Implementation Journey

Indio Networks executed a structured, non-disruptive deployment methodology to ensure 24/7 continuous hospital operations during the wireless infrastructure upgrade.

Zero Downtime Handover

High-density Wi-Fi 6 coverage, captive portal authentication, payment gateway integration, and staff onboarding were completed seamlessly without interrupting ICU or emergency ward medical workflows.

Phase 1: RF Site Survey & Coverage Mapping

Conducted a thorough radio frequency audit to map signal dampening caused by medical shielding, radiology wings, and multi-story concrete structures.

Phase 2: Hardware Provisioning & Mounting

Strategically deployed high-density UniMax UM-325AX (high-traffic waiting areas/lounges) and UM-225AX (wards and patient rooms) Access Points across the hospital campus.

Phase 3: Controller, Captive Portal & Payment Gateway

Installed the UniBox U-1000 Controller as the central AAA gateway. Configured the custom branded captive portal with SMS OTP authentication, data capture, and bill payment gateway.

Phase 4: Policy Enforcement, URL Filtering & Dashboard

Implemented group-based bandwidth rules, activated URL blacklisting/logging, and handed over the single-pane-of-glass management dashboard to the KIMSHEALTH IT team.

Measurable Outcomes

Project Results & Business Value

The deployment of Indio Networks' UniBox Gateway and UniMax Access Points transformed network infrastructure across KIMS Hospital.

100%

EHR Record Uptime

Doctors and nurses update digital case papers and medical records seamlessly without disconnections.

Instant

OTP Verification

Patients, staff, and visitors benefit from an easy-to-use captive portal with automated SMS OTP login and BYOD onboarding.

Zero

Network Outages

Group-based bandwidth policies prevent traffic choke points and ensure fair network distribution across all users.

Lower

Operational OpEx

Single-pane dashboard simplifies AP management, real-time analytics, URL filtering, and reduces IT operational expenses.

Comprehensive Deployment Impact

The deployment of Indio Networks' UniBox Network Gateway and UniMax Access Points transformed the network infrastructure at KIMS Hospital. The medical and administrative staff efficiently access patients' digital records without disruption, while patients and visitors enjoy reliable connectivity and an intuitive captive portal.

The centralized dashboard provides complete control over all access points, analytics, and user activity logs. Integrated payment gateways simplified billing operations, while URL filtering secured the premises. Overall, the infrastructure significantly reduced operational expenses, enhanced efficiency, and delivered a secure digital experience for all staff, patients, and visitors.

Technology Stack

Deployed Architecture Components

Enterprise-grade wireless hardware and intelligent controller software powering KIMSHEALTH's campus network.

UniBox Controller U-1000

Centralized enterprise gateway managing AAA verification, SMS OTP captive portal, and user sessions.

View Gateway

UniMax UM-325AX

High-density Wi-Fi 6 indoor AP deployed across waiting halls, OPD lobbies, and high-traffic zones.

View AP Specs

UniMax UM-225AX

Enterprise Wi-Fi 6 indoor AP delivering smooth coverage across patient rooms, wards, and clinical corridors.