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Customer Success is our prime responsibility

Retail Chains

Whole Foods Market

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  • World's largest organic grocery chain with 500+ outlets in US, Canada and Europe
  • Wanted to offer fast, reliable and free WiFi access to shoppers
  • Fully managed service with customer support and network maintenance
  • Weekly report across all locations for analysis and market research
  • Helped implement nationwide WiFi hotspots using HP and Mirkotik devices
  • WiOSS was deployed to manage and monitor all the sites from single console
  • Applied URL filtering and bandwidth rules to provide reliable service to users
  • Detailed usage, network uptime and marketing reports were compiled each week for WFM management
  • Entire operation was managed with minimal staff
  • WiOSS provided 99.9% uptime during 8 years of operation
  • Internet usage improved by 50% across all the outlets resulting in higher sales
  • Repeat customer business jumped up by 40%
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Oxxo, Mexico

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  • Largest convenience store chain in Mexico with over 14,000 stores
  • Wanted to setup WiFi near its stores to attract customers and increase sales
  • Free service for limited time after which customers needed to buy recharge vouchers
  • Oxxo decided to install OpenMesh access points with outdoor antenna
  • Deployed WiFiLAN software for managing authentication, vouchers and user policies
  • Complete setup was managed and monitored from central dashboard
  • Bandwidth usage, voucher consumption and user analytics was compiled into weekly reports
  • Deployed the service for trials in over 100 stores and got great results
  • 25% increase in the store footfalls after installing WiFi service
  • Revenue generated from voucher was shared between Oxxo and the store owners
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Degustibus

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  • Operates 20 stores in India and wanted to offer free WiFi to its customers
  • Wanted to collect customer analytics and usage trends
  • Monetize free WiFi through online ads, surveys and target marketing
  • Dual-band access point was installed in each bakery for providing access to 25+ users
  • WiFi Monetization Platform (WMP) was deployed for monetizing the free WiFi
  • Customized captive portal with logo, text and images was designed for each outlet
  • Advertisement campaigns and Push Notification was setup for online ads and promotion
  • Customer analytics was collected from each outlet and compared with sales
  • WiFi service lured customers to the bakery thus increasing sales by 15%
  • Cost of new product promotions and marketing was reduced
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